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DESTINATIONS

TOTOTÈ.STUDIO CURRENTLY OFFERS WORLDWIDE SHIPPING.

PLEASE FIND ALL SHIPPING RATES ON THIS PAGE.

ZONE 1 : NETHERLANDS

SHIPPING COSTS: 7.25 €
DELIVERY TIME: 1-3 WORKING DAYS (SHIPMENT WITH DHL PARCEL OR POSTNL)

ZONE 2: OTHER EU COUNTRIES | NEAR

SHIPPING COSTS: 15 €
DELIVERY TIME: 2-5 WORKING DAYS (SHIPMENT WITH DHL PARCEL)

ZONE 3: OTHER EU COUNTRIES | FAR

SHIPPING COSTS: 20 €
DELIVERY TIME: 2-5 WORKING DAYS (SHIPMENT WITH DHL PARCEL)

ZONE 4: NORWAY / SWITZERLAND / UNITED KINGDOM

SHIPPING COSTS: 25 €

DELIVERY TIME: 2-5 WORKING DAYS (SHIPMENT WITH DHL EXPRESS ON DEMAND)

ZONE 5: REST OF THE WORLD

SHIPPING COSTS: 30 €

DELIVERY TIME: 2-5 WORKING DAYS (SHIPMENT WITH DHL EXPRESS ON DEMAND)

SHIPPING & HANDLING

TOTOTÈ.STUDIO STRIVES TO PROCESS PURCHASES WITHIN 1-3 DAYS OF RECEIVING YOUR ORDER DURING BUSINESS HOURS (EXCEPT WEEKENDS). PLEASE ALLOW EXTRA TIME FOR YOUR ORDER TO BE PROCESSED DURING HOLIDAYS AND SALE SEASONS.

WE USUALLY SHIP WITH DHL, UPS, OR POSTNL. IN SOME CASES WE MIGHT PICK ANOTHER COURIER.

ONCE YOUR ENTIRE ORDER HAS BEEN DISPATCHED, WE’LL EMAIL YOU A SHIPPING CONFIRMATION WITH THE TRACKING NUMBER.

AFTER THAT, DELIVERY TIME WITHIN THE NETHERLANDS IS 1 BUSINESS DAY, WITHIN EUROPE 2-5 BUSINESS DAYS, AND TO NORTH AMERICA 2-5 BUSINESS DAYS (OR 2 BUSINESS DAYS WITH EXPRESS SHIPPING). EXPRESS SHIPPING TO THE UNITED ARAB EMIRATES IS 2 BUSINESS DAYS. EXPRESS SHIPPING TO LATIN AMERICA, SOUTH AFRICA, RUSSIA, OCEANIA AND ASIA IS 3+ BUSINESS DAYS.

DELIVERY SCHEDULES IS AN ESTIMATION ONLY. ACTUAL DELIVERY TIMES MAY VARY DEPENDING ON INTERNATIONAL CUSTOMS / SHIPPING LOCATIONS. TOTOTÈ.STUDIO WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE SUFFERED BY ANY REASONABLE OR UNAVOIDABLE DELAY IN DELIVERY.

WHEN ESTIMATING PACKAGE DELIVERY TIME, PLEASE ALLOW TIME FOR CREDIT APPROVAL, ADDRESS VERIFICATION AND ORDER PROCESSING.

DURING HOLIDAY SEASONS PLEASE KEEP IN MIND THAT DELIVERY SERVICES ARE BUSIER THAN USUAL. THIS INCLUDES SHIPPING ORDERS WITH SPEEDY DELIVERY IN ATTEMPTS TO ACHIEVE DELIVERY BEFORE CHRISTMAS UPON REQUEST. WE RECOMMEND FOR ALL ORDERS TO BE PLACED AS SOON AS POSSIBLE TO AVOID ANY POTENTIAL SHIPPING DELAYS.

TRACKING

ONCE YOUR ORDER HAS BEEN SHIPPED, WE SEND YOU AN EMAIL CONTAINING A TRACKING NUMBER, WHICH ALLOWS YOU TO EASILY TRACK THE PROGRESS OF YOUR ORDER. PLEASE ALLOW 48-HOURS FROM THE TIME YOUR ORDER HAS BEEN PLACED, UNTIL TRACKING INFORMATION IS AVAILABLE. IF YOU DID NOT RECEIVE AN EMAIL WITH TRACKING DETAILS OR HAVE QUESTIONS, PLEASE FEEL FREE TO CONTACT US.

DAMAGED DELIVERIES

WE DO OUR BEST TO ENSURE THAT OUR PRODUCTS ARE PACKED SUFFICIENTLY TO SURVIVE ITS JOURNEY TO YOU BUT WE DO HAVE TO RELY ON THIRD PARTY COMPANIES THAT DELIVER YOUR GOODS.

IF YOU RECEIVE A DAMAGED ITEM CAUSED BY DELIVERY FROM US, PLEASE ACCEPT OUR APOLOGIES FOR ANY INCONVENIENCE THIS MAY CAUSE YOU.

ONCE GOODS ARE ACCEPTED FROM THE COURIER AND SIGNED FOR, NO RESPONSIBILITY CAN BE TAKEN BY TOTOTÈ.STUDIO FOR ANY LOSS OR DAMAGE. IN THE UNUSUAL EVENT THAT YOUR ITEM ARRIVES DAMAGED, PLEASE DO NOT ACCEPT THE DELIVERY AND CONTACT US IMMEDIATELY TO INFORM US WITH YOUR ORDER NUMBER AND IDEALLY A PHOTO OF THE DAMAGE.

DELAYED OR FAILED DELIVERIES 

IF THERE IS A PROBLEM WITH THE ITEM DURING TRANSIT, YOU CAN CONTACT OUR CUSTOMER SUPPORT.

DELIVERY SCHEDULES IS AN ESTIMATION ONLY. WE TRY TO DELIVER OUR GOODS AS SOON AS POSSIBLE FROM THE DAY YOU’VE PLACED AN ORDER, THOUGH THIS MAY TAKE LONGER FROM TIME TO TIME ESPECIALLY DURING HOLIDAYS AND OTHER DAYS IN THE YEAR THAT DELIVERY SERVICES ARE BUSIER THAN USUAL. IN THIS CASE WE WILL INFORM YOU THAT YOUR DELIVERY IS DELAYED WITH ANOTHER REASONABLE DEADLINE FOR DELIVERY. TOTOTÈ.STUDIO WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE SUFFERED BY ANY REASONABLE OR UNAVOIDABLE DELAY IN DELIVERY.

IF YOU DID NOT RECEIVE YOUR PARCEL AFTER THE 30 DAYS, PLEASE CONTACT US AS SOON AS POSSIBLE AT INFO@TOTOTE-STUDIO.COM FOR A REFUND. FOR ORDERS OUTSIDE THE EU: WE ARE NOT RESPONSIBLE FOR DELAYS CAUSED BY THE CUSTOMS DEPARTMENT IN YOUR COUNTRY. WE CAN THEREFORE NOT BE MADE LIABLE FOR DELAYS OR NON-DELIVERY. FOR FURTHER DETAILS, PLEASE CONTACT YOUR LOCAL CUSTOMS OFFICE.

IF YOUR PACKAGE IS LOST IN TRANSIT WE WILL DO EVERYTHING WE POSSIBLY CAN TO ASSIST YOU. WE ARE NOT RESPONSIBLE FOR PACKAGES ONCE PROOF OF DELIVERY IS GENERATED. WE CANNOT BE MADE LIABLE FOR NON-DELIVERY IN THIS CASE.