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ORDERING

SHOPPING AT TOTOTÈ.STUDIO IS QUICK AND EASY. ALL PRODUCTS ARE IN STOCK AND READY FOR DESPATCH UNLESS OTHERWISE STATED.

CLICK HERE TO VIEW YOUR CART WHICH WILL DIRECT YOU TOWARDS THE CHECK-OUT PAGE.

AVAILABILITY 

TO AVOID DISAPPOINTMENT AND DELAYS YOU CAN ONLY ORDER ITEMS THAT WE HAVE IN STOCK.

OUR SITE TELLS YOU IF AN ITEM IS IN STOCK OR OUT OF STOCK—AS ALL PIECES WE SELL ARE UNIQUE DUE TO THEIR VINTAGE SCARF LININGS, WE REGRET TO INFORM THAT WE CAN’T RESTOCK THE SAME ITEM WITH THAT PARTICULAR LINING. WE DO ADD NEW BATCHES OF EXISTING PRODUCTS THROUGHOUT THE YEAR WITH NEW UNIQUE VINTAGE SCARF LININGS.

HOW TO ORDER

WHEN YOU FIND A PRODUCT YOU WANT TO BUY, CLICK THE “ADD TO CART” BUTTON TO ADD IT TO YOUR BASKET.

YOU WILL NOW BE TAKEN TO YOUR SHOPPING CART. THE TOTAL COST OF ITEMS IN THE BASKET WILL BE CALCULATED AUTOMATICALLY. REMEMBER THAT SHIPPING IS CALCULATED AT CHECKOUT.

WHEN YOU HAVE FINISHED SHOPPING, CLICK THE “CHECKOUT” LINK AND YOU WILL BE TAKEN THROUGH THE SIMPLE AND SECURE PAYMENT PROCESS.

TO SECURE PARCEL DELIVERY, WE ADVICE YOU TO ADD A PHONE NUMBER TO YOUR PERSONAL DETAILS AT TIME OF CHECKOUT. THIS WAY COURIERS CAN SEND YOU UPDATES AND GET IN TOUCH WITH YOU IN CASE OF A FAILED DELIVERY ATTEMPT. THIS PREVENTS THE COURIER FROM SENDING YOUR ORDER BACK TO US. 

PAYMENT METHODS

WE CURRENTLY ACCEPT ALL MAJOR CREDIT CARDS (VISA, MASTERCARD, MAESTRO, AMERICAN EXPRESS) AND PAYMENTS VIA KLARNA, PAYPAL, APPLE PAY AND GOOGLE PAY. WHEN YOU CHECK OUT, YOU CAN CHOOSE YOUR PREFERRED PAYMENT METHOD AND FOLLOW THE SIMPLE STEP-BY-STEP INSTRUCTIONS.

YOUR CARD DETAILS ARE VERIFIED AUTOMATICALLY ONLINE BY MOLLIE PAYMENTS, AND ARE NOT STORED ON THE SITE.

YOUR PERSONAL DETAILS ARE KEPT SECURE AT ALL TIMES AND ARE NOT SHARED WITH ANY OTHER COMPANIES.

AFTER ORDERING

AS SOON AS YOU PLACE AN ORDER, YOU WILL RECEIVE A CONFIRMATION EMAIL. THE EMAIL WILL LIST THE PRODUCTS YOU HAVE BOUGHT, YOUR ORDER TOTAL AND THE BILLING AND DELIVERY ADDRESS.

PLEASE DOUBLE-CHECK THE INFORMATION AND IF ANYTHING IS WRONG, PLEASE CONTACT US AS SOON AS POSSIBLE.

WHEN YOUR ORDER IS DESPATCHED, YOU WILL RECEIVE ANOTHER EMAIL WITH YOUR COURIER TRACKING CODE AND A LINK TO THE TRACKING WEBSITE SO YOU CAN MONITOR YOUR DELIVERY.

CANCELING & MODYFING ORDERS

IN SMALL INSTANCES, WE CAN CHANGE YOUR ORDER INFORMATION WITHIN 1 WORKING DAYS FROM WHEN YOU PLACED THE ORDER. TOTOTÈ.STUDIO CANNOT BE HELD LIABLE FOR THE REIMBURSEMENT OF ANY SHIPPING COSTS DUE TO THE SUBMISSION OF INCORRECT SHIPPING DETAILS WHEN PLACING YOUR ORDER. PLEASE ENSURE YOU CHECK ALL SHIPPING DETAILS CAREFULLY BEFORE SUBMITTING YOUR ORDER.

ACCEPTANCE OF YOUR ORDER BY US TAKES PLACE ONCE YOUR ORDER HAS BEEN SHIPPED FROM OUR PREMISES. IF YOU’VE CHANGED YOUR MIND AND YOU’D LIKE TO CANCEL YOUR ORDER BEFORE YOUR ORDER HAS BEEN DESPATCHED, ANY PAYMENTS MADE BY YOU WILL BE REFUNDED IN FULL. PLEASE REFER TO OUR RETURNS PAGE IF YOU’D LIKE TO CANCEL YOUR ORDER AFTER IT’S BEEN DESPATCHED.

SECURITY & PRIVACY

WE VALUE YOUR PERSONAL SECURITY AS MUCH AS YOU DO. THAT’S WHY WE WILL NEVER SHARE YOUR DETAILS WITH ANY OTHER COMPANIES. YOUR NAME, ADDRESS AND DETAILS ARE KEPT SECURE AT ALL TIMES.

READ MORE IN OUR PRIVACY POLICY.

THANK YOU FOR FAMILIARIZING YOURSELF WITH OUR TERMS PRIOR TO PURCHASING. IF YOU HAVE ANY ADDITIONAL QUESTIONS CONCERNING THESE TOPICS PLEASE FEEL FREE TO CONTACT US AT INFO@TOTOTE-STUDIO.COM.