Frequently Asked Questions

What payment methods do you accept?

We currently accept all major credit cards (VISA, Mastercard, Maestro, American Express) and payments via IDeal, Klarna, PayPal.

When is payment debited out of my card?

Payment is only debited from your card when checkout is completed.

Can I use multiple payment methods to place an order?

We only accept one payment method per order. You are more than welcome to place separate orders with different cards.

Do I have to pay VAT/duties?

VAT/duties may apply. Please contact your local customs office for more information.

May I cancel/modify my order?

If your purchase has not been processed we can cancel an order or edit your shipping details. Immediately contact our customer support desk at info@totote-studio.com

If you cancel your order after your order has been shipped from our premises, your order will need to be processed as a return. For more information, please head over to our returns & refund page.

We are unable to combine orders, alter sizes, add or remove pieces to an existing order once it has been placed.

Where is my order confirmation?

As soon as your order ships, you will receive an email confirmation to the email address you entered on your order.  If for some reason you did not receive an email, please check your spam folder.

Why was my order cancelled?

The item(s) that you ordered may no longer be available. If an item in your order is unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items they will be shipped to you without the unavailable item.

Do you ship overseas?

We are shipping worldwide. Shipping costs will apply, and will be added at checkout.

How long does it take to ship my order from time of purchase?

We strive to process all orders in 1-3 business days from when the order is received.

How long will it take to get my order?

It depends on where you are. Orders processed here in Europe take 2-5 business days to arrive. Overseas deliveries take 1-3 business days, but delays can occur caused by the customs department in your country.

Can I track my order?

It depends on where you are. Orders processed here in Europe take 2-5 business days to arrive. Overseas deliveries take 1-3 business days, but delays can occur caused by the customs department in your country.

What shipping carrier do you use?

We currently use DHL + UPS and might use some local carriers from time to time.

Is Tototè.Studio responsible for lost packages?

If your package is lost in transit we will do everything we possibly can to assist you.

We are not responsible for packages once proof of delivery is generated.

What if my item is damaged, defective or incorrect?

We’re so sorry for the inconvenience! Please send us an email with your order number to info@totote-studio.com and include a picture of the damage, defective or incorrect product. We will get in touch with you shortly. 

Can I return my order? Sales items included?

Yes. You have 14 calendar days to change your mind and send back your order. We will then give you a full refund. And yes, sales items included, if not stated differently.

Is there something I'm not allowed to return?

We regret to inform you that no order cancellations or returns can be made on the following types of goods:

– Gift cards
– Made-to-measure goods and personalized goods
– Goods specially ordered at the customer’s request

How long does it take to process my return?

Once we have received, inspected and approved your return, your refund will be processed within 10 business days. You will be notified via email at the address listed on your account when this transaction has taken place.

Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

You work with deadstock and in-stock leather, and with vintage scarves used as linings. Are there items where the vintage scarves contains damage?

We use only materials and fabrics that doesn’t have any damage. All product that contain little marks are sold as samples which is always clearly stated in the webshop’s product description.

If you bought a new item that in your opinion is damaged or defected, please contact us at info@totote-studio.com.

I have a vintage scarf that I would love to use as a lining. Is this possible?

Yes, as you know we encourage the use of materials already at our disposal, Tototè.Studio offers the option to line your bag with an owned vintage scarf at no additional costs*. Please contact us at info@totote-studio.com for more information. (*ex. shipping costs to get the scarf to our head quarters). 

I'm unsure about sizing?

Please find all exact sizes on the product pages under ‘sizing’. You can’t find what you’re looking for? We offer customized sizes upon request. Please contact us at info@totote-studio.com for more information.

I'm in love with something that is out of stock. What to do?

If you see something you like that is out of stock, please contact us at info@totote-studio.com. It might be the case that the color We are open for special request and will get back to you with possibilities. 

Do you only sell online, or do you have a place I can visit?

We decided to go back to our owned core and sell only online and via multiple online retailers. Please find us as well at Scoon.store, Staiy and CDH.Studio.

Do you offer gift cards?

Soon! Please note that giftcards are not refundable for money.

Is my information kept private?

Tototè.Studio takes the protection of our customers’ data very seriously. We will not share information with 3rd parties that are involved directly in the processing and shipments of your order.

Please visit our Privacy Policy + Terms & Conditions for more information.